Cacao takes great care with the shipping of your order to ensure that it arrives in optimal condition. To ensure that your order does not get to hot, we use a combination of polystyrene boxes in summer combined with ice packs (year round) to keep the temperature from getting to hot inside the box.

If you order on a friday during the warmer mouths, or you live in northern Australia, we will sometimes delay shipping on a friday to ensure that your order does not get left in a warm warehouse over the weekend, if your order is going to be delayed, we will notify you by email.

We use Fastway & Fastway Couriers for all deliveries Australia Wide. Please note, at the moment we do not deliver to Western Australia or Northern Territory as freight takes too long which can result in melted chocolates upon delivery. Deliveries must be signed for, so if it is possible please get your order delivered were someone will be able to sign for your shipment during business hours. In the event that the parcel cannot be delivered, a card will be left by the driver explaining how pickup can be arranged.

Please note, as we use a courier service for all deliveries, we are unable to deliver to Post Office Boxes.

At the moment we have suspended shipments to the Northern Territory and Western Australia.

If you live in Melbourne and place your order before 9am then we will endeavour to get your order out in our morning pickup, which should ensure your order gets delivered the same day. All orders received before 12pm will be shipped the same day, the exception being fridays when we may hold freight for dispatch on Monday to ensure your order is not left in a warm warehouse over the weekend.

How much does freight cost, and how long will it take to be delivered?
See the table below for an indication of delivery times for each state in Australia. If you live in regional or outlying areas, your order may take an extra day to be delivered.

We are sorry, but at the moment we do not ship orders internationally.

If you are sending your order to friends, family or corporate clients as a gift, we will happily include a Free Cacao Gift Card with a personalised message. It's easy to send to specify your message, simply type in a message during the checkout process on the shipping information page, as shown below:

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We do not include a printed invoice in shipments, invoices are emailed to you when an order is placed.

We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavor to work with our delivery partners to ensure prompt arrival of your products.

Cacao.com.au cannot exchange or refund goods due to the perishable nature of chocolate, so please order carefully.

Cacao.com.au will replace any order that has reached you in an unacceptable condition. However, we cannot be held responsible if you are not present when your order is delivered, please ensure you get your order shipped were it can be signed for during business hours. Please note that if nobody is available to sign for delivery a card will be left allowing you to call our courier and arrange another delivery time or pickup from a local post office.

We can only refund your order if it has not yet shipped, once your order has left our warehouse we can no longer refund your order. Please note that almost all orders ship same day, so let our customer service know as soon as you are able if you wish to cancel your order.

Our Privacy Pledge is that information given to us will only be used to enhance your shopping experience, resulting in a more personalised service for you. We are fully committed to protecting your privacy.

Any personal information that you submit will be used simply to process your orders and is protected by our secure server. You can also choose to receive information via our newsletter, notifying you of important changes to our site or offering you special promotions.

We are not involved in the selling, trading or alternative unauthorised use of personal information. We promise that we will not pass on your personal details to any other organisations.

From time to time, we may provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This will simply comprise data collected about you and other users to form aggregate results. It will not include any direct personal information that identifies you as our customer.

Any changes to our information collection policies will be posted on this page. By using the cacao.com.au site, you are consenting to the collection of information by cacao.com.au

It is our promise that there is nobody more important to us than you, and that we will provide you with absolute shopping privacy.

Cacao.com.au wants to ensure that all of our customers can shop with complete confidence online. We have taken every possible measure to give absolute security to our customers in their dealings with us.

For added protection all payments you make on the cacao.com.au site are processed with a 256 bit Thawte SSL Web Server Certificate and an encrypted payment gateway to SecurePay. To ensure the optimal level of security for our customers we do not store credit card details on our server, instead they are stored with Securepay, Australia's leading payment gateway provider.

You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://'.

In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Under the conditions of your credit card, your bank cannot hold you liable for more than $50.00 of a fraudulent transaction.

We recommend you download and use the Mozilla Firefox (free download, we do not receive income for recommending Mozilla Firefox) browser on your computer when surfing the internet, we have found it to be significantly less prone to picking up virus's and unwanted adware/spyware (if you are running Windows) which pose a significant security risk as well as consuming system resources on your computer causing it to run slower, not to mention the annoying popup ad's. Firefox also has great features like tabbed browsing, faster browsing, automatic updates, popup blocking, integrated search, live bookmarks, clear private data and more.