Our Privacy Pledge is that information given to us will only be used to enhance your shopping experience, resulting in a more personalised service for you. We are fully committed to protecting your privacy.

Any personal information that you submit will be used simply to process your orders and is protected by our secure server. You can also choose to receive information via our newsletter, notifying you of important changes to our site or offering you special promotions.

We are not involved in the selling, trading or alternative unauthorised use of personal information. We promise that we will not pass on your personal details to any other organisations.

From time to time, we may provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This will simply comprise data collected about you and other users to form aggregate results. It will not include any direct personal information that identifies you as our customer.

Any changes to our information collection policies will be posted on this page. By using the cacao.com.au site, you are consenting to the collection of information by cacao.com.au

It is our promise that there is nobody more important to us than you, and that we will provide you with absolute shopping privacy.

cacao.com.au wants to ensure that all of our customers can shop with complete confidence online. We have taken every possible measure to give absolute security to our customers in their dealings with us.

For added protection all payments you make on the cacao.com.au site are processed through PayPal, the global leader in online payments with over 78 million account holders. Click here for more information about PayPal.

You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://'.

In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Under the conditions of your credit card, your bank cannot hold you liable for more than $50.00 of a fraudulent transaction.

We recommend your download and use the Mozilla Firefox (free download, we do not receive income for recommending Mozilla Firefox) browser on your computer when surfing the internet, we have found it to be significantly less prone to picking up virus's and unwanted adware/spyware which pose a significant security risk as well as consuming system resources on your computer causing it to run slower, not to mention the annoying popup ad's. Firefox also has great features like tabbed browsing, faster browsing, automatic updates, popup blocking, integrated search, live bookmarks, clear private data and more.

In the warmer months orders are shipped in refrigerated boxes ensuring your chocolate arrives in perfect condition.

If the quality of your order is compromised during shipping, we will replace it free of charge (details).

Located in the heart of Melbourne:

T7 525 Little Collins St,
Melbourne

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