'Want It Now' - Delivery method

Melbourne Metro Only – Order between 9am-12pm Monday to Friday and receive your order within 5 hours using Mail Call couriers pending traffic conditions.

Just select 'Want It Now' when selecting your shipping option upon checkout.

Delivery area is a 20km radius of Melbourne CBD. No weekend delivery available.

Delivery Policy, we do not offer a 'Pick Up' service

Cacao takes no responsibility for melted product in remote destinations, however we take all measures to ensure this does not happen.

Cacao takes great care with the shipping of your order to ensure that it arrives in optimal condition. To ensure that your order does not get too hot, we use a combination of polystyrene boxes in summer combined with ice packs (year round) to keep the temperature from getting too hot inside the box.

Orders received after 12 midday on a Thursday will not be leave our kitchen until Monday with the exception of a public holiday.

We use Express Post for all standard deliveries Australia wide.

Please note:

In the event that the parcel cannot be delivered or the recipient is not present to accept the parcel, a card will be left by Australia Post explaining how pickup can be arranged.

We are unable to deliver to Post Office Boxes.

Australia Post deliver between 9am - 5pm Monday to Friday, they do not deliver on weekends or public holidays

Orders received before 12pm will be despatched out the same day for following days delivery. The exception being Friday when orders are despatched on the Monday. The reason being is to ensure your order is not left in an Australian Post depot over the weekend.

Orders will not be despatched when the weather reaches extreme temperatures to ensure that the product is not compromised on reaching its destination. In the event that the order will not be despatched, we will be in contact to advise when the expected despatch date will be.

Contact us on 1300 258 828 between the hours of 9am to 5pm, Monday - Friday, if you need special delivery requirements.

How much does freight cost, and how long will it take to be delivered?

See the table below for an indication of delivery times for each state in Australia. If you live in regional or outlying areas, your order may take an extra day to be delivered.

Shipping Fee’s and Delivery time estimations

We offer free standard delivery to all orders over $40.

All order under $40 will be charged at a flat rate of $20.

 

Metro - 100km radius of the following cities

Melbourne, Sydney, Adelaide, Canberra, Brisbane, Hobart

Delivery estimate: Between 1 - 3 working days

 

Regional - 50km radius of the following cities

Geelong, Ballarat, Bendigo, Albury, Gosford, Newcastle, Wollongong

Delivery estimate: Between 2 - 3 working days

 

Other - 100km radius of the following cities

Cairns, Darwin, Perth

Delivery estimate: Between 3 - 4 working days

 

We are sorry, but at the moment we do not ship orders internationally.

Free Personalised Gift Card

If you are sending your order to friends, family or corporate clients as a gift, we will happily include a Free Cacao Gift Card with a personalised message. It’s easy to send to specify your message, simply type in a message during the checkout process on the shipping information page.

We do not include a printed invoice in shipments, invoices are emailed to you when an order is placed.

Disclaimer

We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your products.

Returns

Cacao.com.au cannot exchange or refund goods due to the perishable nature of chocolate, so please order carefully.

Goods Damaged on Delivery

Cacao.com.au will replace any order that has reached you in an unacceptable condition. However, we cannot be held responsible if you are not present when your order is delivered, please ensure you get your order shipped where it can be signed for during business hours. Please note that if nobody is available to sign for the delivery, a card will be left allowing you to collect from a local post office

Refunds

We can only refund your order if it has not yet been shipped, Once your order has left our warehouse we can no longer process a return.

Please note that almost all orders ship on the same day, so let our customer service know as soon as you are able if you wish to cancel your order.

Payment Options

All orders must be prepaid. If we are unable to fill an order, we will arrange a prompt refund.

Credit Card

Purchasing online with your credit card is the simplest and most convenient way of shopping. Simply fill in your details and we bill the purchase to your account.

Cacao.com.au accepts both VISA & MasterCard.

To ensure your complete safety we have partnered with the following leading online payment solution company - eWay. As an added security measure we do not store your credit card details in our database, they are instead stored with the payment gateway provider eWay, an Australian leader in online payment solutions for many years.

Cacao.com.au currently only accepts online credit card payments.