If your order has been received in an unacceptable condition, please contact customer service so that we can, at our discretion, arrange either a refund or a replacement. All we need is a photograph sent via email of any damaged goods.
We take great care with the shipping of your order to ensure it arrives in optimal condition. We use environmentally friendly heat reflective boxes combined with ice packs all year round.
Throughout the Australian summer we can experience extreme heat waves. In the event the temperature is above 30 °C either in Melbourne or at your destination, orders will not be despatched. This is to ensure that the product is not compromised on reaching its destination. In the event that the order will not be despatched, we will be in contact to advise when the expected despatch date will be.
Cacao takes no responsibility for melted product in remote destinations, however we take all measures to ensure this does not happen.
Contact us on 1300 258 828 from Monday to Friday between the hours of 9am – 5pm AEST if you require any special delivery requirements.
Standard Delivery Australia wide - Monday to Thursday
- Free for orders over $99
- $20 for orders under $99
All orders received before 12pm, Monday to Thursday will be despatched the same day.
All orders received after 12pm on Thursday will not be despatched until Monday (with the exception of public holidays) as we do not want our product to be left in transit in an Australia Post depot over the weekend.
For remote locations, where delivery is outside the Express Post next day network, please contact us so that we can offer alternate delivery options.
'Want it Now' Same Day Delivery - Monday to Friday
- Melbourne metro only
All orders received before 10am Monday to Friday will be delivered by 5pm the same day.
Orders received after this time will be despatched the next business day for delivery by 5pm.
Pick up Service - Monday to Friday between 2pm - 5pm
- Address: 2 Kembla Street, Cheltenham 3192
We require a minimum of 4 hour notice to pack orders. Orders placed by 12pm Monday to Friday will be available for collection the same day.
We use Express Post for all standard deliveries, Australia wide. We do not ship outside Australia.
Australia Post deliver Monday – Friday. They do not deliver on weekends or public holidays.
A signature on delivery is required for all deliveries. In the event that the recipient is not home when the delivery takes place, a card will be left with instructions on how the order can be collected.
You will receive email updates from Australia Post as to the status of the order, from the time it leaves our warehouse.
DISCLAIMER: We believe that we have aligned ourselves with excellent delivery partners but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always work with our delivery partners to ensure the prompt arrival of your products.